PERSONAL DATA PROTECTION POLICY

    Gumane Barbershop

    Last updated: 21 May 2026

    Thank you for choosing Gumane Barbershop. When you book an appointment or share your phone number with us, you are entrusting us with personal information. We take that responsibility seriously and are committed to protecting your data in a careful, transparent manner, in full compliance with applicable laws of Vietnam — in particular, Decree No. 13/2023/ND-CP on Personal Data Protection.

    1. Scope of Application

    This Policy applies to all customers who access the website www.gumane.com, use our online booking feature, or visit Gumane Barbershop in person to use our services.

    2. Information We Collect

    Depending on how you interact with Gumane, we may collect the following:

    • Contact information: full name, phone number, and email address (provided when you book an appointment or subscribe to promotional updates).
    • Service information: appointment history, services used, and stylist notes regarding your preferred hairstyle.
    • Images: before-and-after photographs of your hairstyle (taken only with your consent, and used for service records or, where you specifically authorize it, for publication on our official fan page).
    • Technical data: IP address, browser type, device information, access time, and cookies — automatically recorded when you visit our website.

    3. How We Use Your Information

    • To confirm appointments and send timely reminders prior to your scheduled visit.
    • To record your preferred hairstyle so that future services can be delivered more efficiently and tailored to your taste.
    • To send notifications regarding promotions and new services (only with your prior consent).
    • To enhance your overall experience on our website and improve service quality at the shop.
    • To address complaints and provide customer support when required.

    4. Sharing of Information with Third Parties

    Gumane does not sell or trade your personal information to any party. We share data only in the following limited circumstances:

    • With trusted technical partners that support the operation of our website and appointment-management software, strictly to the extent necessary.
    • With SMS service providers used to send appointment reminders, where your phone number is used solely for that purpose and not shared further.
    • When required by competent government authorities in accordance with applicable laws and regulations.

    5. Data Storage and Security

    Your data is stored on encrypted systems accessible only by authorized personnel.

    We retain your information for a maximum of three (3) years from the date of your most recent service. After this period, your data will be deleted or anonymized, unless a longer retention period is required by law.

    6. Your Rights

    At any time, you are entitled to:

    • Request access to the personal information Gumane holds about you.
    • Request correction of any inaccurate or incomplete information.
    • Request the deletion of your personal data.
    • Withdraw your consent to receive marketing or promotional communications.
    • File a complaint if you believe your data has been used improperly.

    Simply contact us using the details provided in Section 9; we will respond to your request within seven (7) business days.

    7. Cookies

    Our website uses cookies to remember your language preferences, browsing history of services, and to measure website traffic. You may disable cookies in your browser settings; however, please note that certain features (such as quick booking) may not function optimally as a result.

    8. Changes to This Policy

    Whenever this Policy is updated, the revised version will be posted on this page together with the new effective date. For material changes, we will proactively notify you by email or SMS.

    9. Contact Us

    For any questions, feedback, or requests regarding your personal data, please contact:

    • Gumane Barbershop
    • Address: 4G Le Quy Don Street, Xuan Hoa Ward, Ho Chi Minh City, Vietnam
    • Hotline: 0901 139 633
    • Email: Contact@gumane.com
    • Website: www.gumane.com

    Thank you for placing your trust in Gumane. We are committed to safeguarding your information with the same care and dedication you place in entrusting your hair to our team.